About Us

Since 2019, Wincare has been part of the community, supporting local people with care that’s not just high-quality — it’s personal. We know our customers by name, understand their stories, and take the time to make sure they feel safe, respected, and valued. Because we’re local, we’re never far away when you need us. Our carers aren’t just staff — they’re neighbours, friends, and familiar faces you can trust.

Our goal is simple: to help you live the life you choose, in the place you feel most comfortable, with the support you need to do it with dignity. We’re here to listen, to help, and to make a difference in your day. You’ll find our local office details in this guide, and we’re always just a phone call away if you have a question, a concern, or simply want to chat.

Thank you for welcoming us into your lives — we’re proud to care for our community.

Our Mission

To deliver the highest standard of quality and safe care to our customers, while fostering a supportive, balanced, and safe working environment for our care staff.

Our Values

• We put people first – Your needs, choices, and happiness guide everything we do.
• We care with kindness – Compassion is at the heart of every interaction.
• We are honest and open – You can trust us to be transparent and do the right thing.
• We value our team – Our carers are the heart of Wincare, and we support them to thrive.
• We keep our promises – Safe, high-quality care you can count on, every time.
• We keep it fair – Fair fees, fair treatment, and fair opportunities for all.
• We keep getting better – Always learning, improving, and finding new ways to serve you better.

Our Philosophy

• We believe everyone deserves the freedom to live life their own way — whether that means staying in the comfort of your own home or choosing a path that brings you joy and fulfilment. With the right care and support, we can make this possible while protecting your dignity, independence, and safety.
• We are committed to honesty and integrity in everything we do, building trust through our actions every day.
• We show compassion without compromise — to our customers, our colleagues, and everyone we work with.
• We deeply value our office and care staff — they are the heart and soul of Wincare.
• We create opportunities for every member of our team to grow, succeed, and shine.
• We stand by our policies and procedures, knowing they help keep our care safe, consistent, and reliable.
• We keep our fees fair and competitive, never at the expense of the exceptional quality our customers deserve.
• We are always looking for ways to learn, grow, and make our services even better.